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Excellent Customer Service at The Allison Inn & Spa in Oregon Wine Country

allison-signMy go-to upscale resort in Colorado is hands-down The Broadmoor. Every time I step on its beautifully manicured grounds and I experience the top-shelf service that comes with a AAA Five-Diamond property, I feel pampered, special and luxurious and I never want to leave. Well, I found The Broadmoor’s counterpart in Oregon. That is, The Allison Inn & Spa is actually a contemporary property – opened in 2009 – whereas The Broadmoor dates back to 1891. However, the attention to detail, indulgent accommodations, fine spa, excellent restaurant, and especially the thoughtful customer service from all levels of staff is every bit as fabulous at The Allison as it is at my favorite Colorado hotel.

Two examples of this attentive service come to mind: After a friendly bell boy showed me to my spacious room, he mentioned JORY, the on-site fine-dining restaurant where I’d be eating dinner that evening. He noted that I was by myself, and suggested I might like eating at the counter along the open kitchen. I agreed that seemed like a fun, interactive spot for me to sit and chat with the sous chefs and cooks as they prepared my food. After eating a few snacks from the complimentary array in my room (locally produced chips, chocolate and dried fruit — all free!), I popped down to the fine-dining room to check out the seating options. When I mentioned to the hostess that I might like to sit at the kitchen bar that night, she said, “Oh, are you Ms. Williams? I already have a note here to offer that section to you.” My nice bell boy already notified JORY of my interest. That’s knowing what I needed before I knew it. I like that.

View of the pretty grounds from my room's balcony.

View of the pretty grounds from my room’s balcony.

The next day I wanted to break a $100 bill to leave some tips for staff. I called the front desk and asked if they had change, and the gentleman who answered said no problem. I said I’d be down in 20 minutes or so to exchange my bill. When I arrived at the front desk, I said I was the gal who’d called about changing a hundred, and the young man behind the desk said, “Oh yes, I have your small bills right here,” and pulled out a money bag with ones, fives and 10s. I appreciated so much that they’d already arranged to meet my request quickly and efficiently. Trust me, not all hotels would think to prepare like that.

But The Allison Inn & Spa clearly knows how to cater to its upscale clientele. It’s not inexpensive – a quick online search reveals king-bedded rooms starting at $330/night – but those rates, to me, aren’t outrageous either (especially when compared to the nicest hotels, say, in California’s upscale wine country). You get what you pay for when it comes to The Allison Inn & Spa, and in this instance, it’s excellent customer service from friendly, engaging staff; spacious accommodations with upscale touches, such as a deep soaking tub, included wi-fi and those complimentary snacks and drinks; plus a gorgeous setting amid grapevines — indeed, The Allison Inn & Spa has its own burgeoning vineyard, too.

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The JORY chef creates dishes based on fresh ingredients from his own garden.

After my one-night stay at The Allison Inn & Spa, I immediately texted both a best girlfriend and my husband: you’d love it here! That is, I think the property would make an excellent home base for a girls’ getaway (its location in Newburg in the Williamette Valley, is ideal for wine-tasting excursions (not to mention the on-site, 15,000-square-foot full-service spa and indoor pool would be a lovely place to wile away an afternoon). I’d also be so happy to spend a romantic weekend here with my husband — enjoying the sophisticated JORY restaurant with its seasonal American cuisine (ingredients are literally fresh from the on-site garden and local farms) as well as its acclaimed wine list and focus on local microbrews and hand-crafted distilled spirits.

Truly, I cannot speak more highly of my short experience at The Allison Inn & Spa. Here are just a few photos that will likely whet your appetite, too, for a lengthy vacation (okay, at least a long weekend) at this lovely, contemporary Oregon hotel.

Brand new vines in the Allison Vineyard on the hill above the modern hotel that is Gold LEED Certified.

Brand new vines in the Allison Vineyard on the hill above the modern hotel that is Gold LEED Certified.

Sumptuous bedding, balcony and window seat in my large suite.

Sumptuous bedding, balcony and window seat in my large suite.

Soothing earth tones and pastels in the relaxation lounge in the on-site, full-service spa.

Soothing earth tones and pastels in the relaxation lounge in the on-site, full-service spa.

Sweet indoor pool with outdoor sitting area at The Allison Inn & Spa.

Sweet indoor pool at The Allison Inn & Spa.

Up close and personal with the kitchen staff at JORY.

Up close and personal with the kitchen staff at JORY.

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Divine asparagus salad at JORY.

Thanks to The Allison Inn & Spa for hosting my stay and to Travel Oregon for arranging my trip to your pretty state. I’ll be back!

2 Responses to “Excellent Customer Service at The Allison Inn & Spa in Oregon Wine Country”

  1. 1
    Curtis says:

    Hello:

    Growing up, the Pacific Northwest was largely overlooked by many. Today, it is a booming tourist destination. Being a local, I cannot help but want to show off our beautiful area. The wine regions of Oregon and Washington are beautiful with many award winning wines. The success of the wine industry has lured in other businesses, like spas, resorts, etc. All of this has increased awareness of the area. Next time you are in the region, drive the Columbia River Gorge National Scenic Byway. It is amazing!

  2. 2

    very informative info about The Allison Inn and Spa as well as interesting method of telling through stories….

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